Soft landing: returns and warranty

Even the best launch sometimes ends in a hedge. If something arrives broken, does not fly, or is simply the wrong colour, here is how to set it right.

Returns

Returns are made through the store you ordered from. Go to your orders there, choose the item and follow the return steps; the return window and any label are shown on that page.

When a doll will not fly

• Check that she sits flat on the launcher.
• Pull faster and straighter — most short hops are a slow pull.
• If the cord snaps or the head comes loose, ask the store for a replacement from the order page.

Blowers and warranty

A blower that will not start or keeps cutting out should go back through the same order page. Keep the box for the first weeks — it makes a replacement much easier.